FAQ
What is roadside assistance?
This service helps at the roadside, your home, office, or any other location you've subscribed for. Our team aims to reach you promptly—typically within 30 minutes to 2 hours depending on distance —and will attempt to repair the vehicle on the spot. If immediate repair isn't possible, we'll tow your vehicle to a nearby garage.
How do I get roadside assistance?
You can subscribe to our package easily by filling out the form on our website, contacting us at +92 312 6779063, or emailing us at subscriptions@atshumsafar.com.
When can I use roadside assistance?
You may utilize your subscription as and when required. We are a 24/7 service, 7 days a week, 365 days a year.
What services do you offer?
Our wide range of assistance services includes:
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Tyre change for flat tyres
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Battery boost (jump start)
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Fuel delivery in case of emergency
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Support in case of accidents
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Assistance for engine overheating
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On-site repair or towing to the nearest garage
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Courtesy transportation and accommodation
What and where is your coverage area?
We are now fully operational across all of Pakistan.
What type of plans do you offer?
ATS Pakistan offers a single, all-in-one package that includes our full range of services. Simply subscribe once and enjoy complete roadside assistance coverage across Pakistan. Visit our website or download the ATS Pakistan app to get started.
How fast is the service?
The ATS team strives to reach you within approximately 30 minutes to 2 hours depending on the distance.
If I am broken down in night and travelling with family, do they need to wait on roadside till my car is fixed ?
There’s no need for your family to wait stranded at night. ATS will arrange a courtesy vehicle to ensure they reach their destination safely and without delay.
What if I don’t know where I am when my car breaks down ?
No need to worry—ATS will locate you instantly. Just tap the "Rescue Me" button in the app, and our team will track your location through the map.
What are the operating hour of your service ?
ATS provides 24/7 breakdown and recovery services, 365 days a year.
How will I receive my membership card?
You will receive your digital membership card via app notification or SMS on your mobile. Additionally, you will get both a virtual card and a physical card delivered to your doorstep.
Is it possible to transfer roadside assistance membership ?
Unfortunately, no — that is not in line with the company’s policy.
Can I avail my membership on my other cars too ?
To use our services for additional vehicles, you’ll need to purchase a separate subscription for each car by registering its details with us.
Why do I need road side assistance for a good/new reliable vehicle ?
Peace of mind in such low price.
Stay protected on the road with 24/7 support from ATS Pakistan—reliable roadside assistance and vehicle recovery, whenever and wherever you need it.